Are you grappling with workplace disagreements that disrupt team harmony and productivity? While an ideal world has seamless employee interactions, the reality is that conflict is inevitable when diverse personalities, opinions, and values converge. Unaddressed team conflict can severely impact morale, communication, and overall productivity.

This comprehensive course, A Manager's Guide to Resolving Team Conflict, equips you to transform these challenges into opportunities for constructive dialogue, positive change, and new understanding. Designed for managers, this programme provides practical strategies to effectively manage people and teams.

You will delve into:

• Understanding the Roots of Conflict: Explore the six common causes of workplace conflict, including poor communication, clashes in personalities or work styles, competing needs or interests, differing values, ambiguity in roles/goals/policies, and performance issues. Learn to identify these underlying differences between people to prevent escalation and understand their role as the single greatest factor in conflict.
• Mastering Conflict Response Approaches: Discover five common ways people respond to conflict: Avoid, Appease, Compete, Bargain, and Collaborate. Understand when each approach is appropriate and why bargaining and collaboration often lead to the most productive, win-win outcomes.
• Effective Conflict Mediation: Learn six essential steps to mediating conflict between employees. As a neutral third party, you will master setting ground rules, encouraging both parties to share their experiences (focusing on behaviours and using "I" statements), defining the problem, identifying core interests (distinguishing from positions), brainstorming solutions, and reaching lasting agreements.
• Addressing Workplace Bullying & Abuse: Distinguish between healthy conflict and harmful workplace bullying. Understand that bullying is any repeated and malicious behaviour that causes physical or emotional harm. Learn to recognise subtle and overt signs of abusive behaviour and implement four critical steps for intervention: stopping the behaviour, communicating consequences, documenting/reporting to HR, and taking appropriate disciplinary action.
• Responding to Angry Employees: Discover how to professionally handle situations when an employee's anger or frustration is directed at you. Develop techniques to listen and empathise, gather facts by redirecting to behaviour-based questions, identify solutions, and restore order, ensuring you don't meet anger with anger but rather with understanding. Learn principles for staying calm and recognising that confrontation can be an opportunity.

By completing this course, you will gain the confidence and skills to proactively prevent conflict, expertly mediate disputes, and foster a respectful, high-functioning team environment where disagreements lead to growth, not division.